Return Policy
Guidelines covering returns, replacements, order verification, and Customer Service Point (CSP) transaction policies.
At IB Solutions formerly known as Indian Banking Solutions, we are committed to providing reliable, high-quality bank stationery and customized printing products that meet the requirements of banks and financial institutions. We carefully check orders before dispatch to ensure accuracy and quality.
Customer Service Points (CSPs) Transaction Guidelines
IB Solutions formerly known as Indian Banking Solutions provides select banking, financial, and government services through authorized Customer Service Points (CSPs) on behalf of partner banks.
Once a transaction is successfully completed or a service is delivered, it cannot be returned or refunded.
If a transaction fails, is declined, duplicated, or processed incorrectly, it will be reviewed as per the concerned bank’s procedures and the rules of the relevant payment system or service provider. Where applicable, any eligible refund or reversal will be issued by the concerned authority.
Customers are advised to keep their transaction receipt, reference number, date, amount, and other details handy while reporting an issue.
IB Solutions formerly known as Indian Banking Solutions and its authorized CSPs do not assure refunds for successful transactions, unless required under applicable banking rules or policies.
For any CSP-related transaction concern, customers may reach out to IB Solutions formerly known as Indian Banking Solutions through the official support channels with complete transaction details for assistance.
Eligibility for Returns
Returns may be accepted if the products received are damaged, defective, incorrectly supplied, or significantly different from the confirmed order specifications. Customized or specially printed products may not be eligible for return if they have been produced according to the details approved by the customer.
Reporting an Issue
Customers should scrutinize the order immediately upon delivery. Any damage, defect, shortage, or incorrect product must be reported to IB Solution formerly known as Indian Banking Solutions within prescribed date of delivery. Customers may be enforced to provide photographs, order details, or other information to help us endorse the issue.
Return and Replacement
After reviewing the complaint, IB Solutions formerly known as Indian Banking Solutions may arrange for the eligible product to be returned and, where appropriate, replaced with the correct product. Return shipping arrangements will depend on the nature of the issue.
Non-Returnable Items
Products that have been used, altered, tarnished after delivery, or customized as per customer-approved parameters may not be eligible for return.
We reserve the right to examine each return request individually and figure out eligibility based on the chain of events of the order.